Never a Dull Moment...

Great Customer Service - Part I

Saturday, March 15th, 2008

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I’m a real stickler when it comes to customer service. Sadly, more often than not, I am frustrated and shocked by the customer service (or perhaps I should say the lack thereof) that I receive these days. However, I’d like to share a few delightful stories that have restored my belief that yes Wendy, there is a Santa, I mean, great customer service out there after all!

The first one that comes to mind is a lighting company by the name of Kichler. The previous owner of our house had some lamp posts built, but had not gotten around to installing the carriage post lights and so they were included in the sale (in their boxes). When we had our electrician install them, we were dismayed to find one of the finials missing. I contacted my local Kichler retailer, however, they informed me that we couldn’t buy “just the finial”, but would have to buy the whole light ($200). After mulling over this for a while, I decided to email the parent company. The fellow I corresponded with told me that he would check if he could send me a finial. He told me exactly when he would get back to me and that’s exactly when I heard from him. He then told me that he unfortunately could not send me just the finial and in the same breath offered to send me an entire light FREE OF CHARGE - he even covered the shipping! Of course I was ecstatic…. I would have been happy to get it wholesale! I wasn’t even the original purchaser of the lighting (and he knew that). But I tell you….I sure will buy Kichler lighting in the future!

Just telling you this story has exuded in me the same excited feeling that I had on that day and that was over 2 years ago! This just goes to show that providing exceptional customer service is worth every cent of your money and every minute of your time.

Here at Snugabell Mom & Baby Gear we strive to provide the same exceptional customer service to each and every customer - the kind that takes your breath away and makes you say, “Wow!”

Stay tuned for another great customer service story….

Filed under: by Wendy

Comments

Jason Rakowski

March 15th, 2008 @ 12:00 am:

Good Layout and design. I like your blog. I just added your RSS feed to my Google News Reader.

Jason Rakowski

jasmine

March 20th, 2008 @ 12:00 am:

Aw… what a nice story Wendy. And it’s so nice to hear people saying good things about service they receive - you mostly only hear complaints. I try to make it a point to let companies know when they or their service staff have done a good job.

Wendy Armbruster Bell

February 9th, 2009 @ 10:48 am:

Jasmine,

I do the same. I'm not saying that I don't voice my complaints when I'm not happy, but you're right - not enough people take the time out of their "busy lives" to commend people/companies on a job well done. From a business standpoint, it is an easy way to stand out from the crowd!