Customer Care
Privacy, Security & Legal
Our Privacy Commitment to You
At Snugabell™ Mom & Baby Gear, our goal is to make your visits to our website fun, informative, convenient and secure. We value you as a customer and respect your privacy. Under no circumstances will Snugabell™ rent, sell, share or otherwise distribute your personal information for ANY reason. We take all measures possible to protect your privacy.
We reserve the right to update our Privacy Policy at any time.
(Last updated: January 24, 2008.)
Feel free to contact us with any questions regarding our Privacy Policy at privacy@snugabell.com.
Your Credit Card / Debit Card Security
At Snugabell™ Mom & Baby Gear, we take the security of your personal information very seriously. Therefore, we do not accept orders via e-mail, however, we will gladly accept your orders online, by fax or by phone. When you make a purchase on the Snugabell™ website, your payment information is handled either by PayPal or by Vortex CMS and is NOT shared with us.
PayPal is an industry leader in Antifraud, Data Encryption and Anti-Identity Theft Safeguarding. They use Secure Sockets Layer (SSL) technology with an encryption key length of 128 bits (the highest level commercially available). For more information, please visit the PayPal site.
Vortex CMS e-commerce transactions are secured by SSL encryption to protect your payment information. The Snugabell™ website undergoes rigorous site scanning and analysis by a third party to certify the PCI compliance that is required by Visa and Mastercard. Look for the 'lock' in your browser and 'https' in the URL which is your assurance of a secure connection to the web server.
To provide the highest level of protection for you, our customers, Snugabell has taken the security of your online transactions to the next level by activating McAfee Secure on our website. McAfee Secure helps keep you safe from identify theft, credit card fraud, spyware, spam, viruses and online scams. McAfee Certified web sites have passed a set of daily security scans that help address your security concerns such as hackers stealing your confidential information. If you see the McAfee Secure logo with today's date immediately below, then our site is currently certified as secure. Happy shopping!
Intellectual Property
The PumpEase™ and Snugabell™ names, logos and all affiliated uses are owned, copyrighted and trademarked. All graphic images, photographs, drawings, text and articles are the property of Snugabell™ Mom & Baby Gear Ltd and may not be published or distributed, including posting to newsgroups, archives, FTP sites, bulletin boards or web pages without expressed written consent from Wendy Armbruster Bell. Reproduction of any of the aforementioned items from this web site, including manipulation of said items, is strictly prohibited.
All of our images, unless otherwise noted in hover text, are courtesy of Claire Reid Photography. Claire specializes in fine art, portrait, commercial and special event photography. Claire Rocks!
Shipping
Your Shipping Options
We currently use Canada Post for all of our shipping needs. Once your order ships, you will receive a confirmation email within 24 hours. A tracking number (delivery confirmation) may or may not be provided depending on your chosen shipping method.
We currently ship twice a week: Tuesdays and Fridays. Our order cut-off is NOON (PST) on the day previous. If your order is not received before the cut-off then it will be shipped the next shipping day.
We do not profit from shipping costs. Please visit the Canada Post website to compare our shipping rates.
Canada
Standard Shipping (Oversize Lettermail) - $2.00 anywhere in Canada
2 business days in Greater Vancouver
3 business days* within BC
4 business days* within Canada
Insurance: none
XPresspost (includes on-time delivery guarantee & delivery confirmation) - rates vary by destination
1 business day in Greater Vancouver
1-2 business days* within BC
2 business days* within Canada
Insurance: up to $100 included
USA
Standard Shipping (Light Packet Air Mail) - $4.73 anywhere in the USA
4-10 business days*
Insurance: none
XPresspost USA (includes on-time delivery guarantee & delivery confirmation) - rates vary by destination
3-5 business days*
Insurance: up to $100 included
International
Light Packet Air Mail - 6-10 business days* to most international destinations - rates vary by country
Insurance: none
Shipping Disclaimer
Actual shipping times may vary. We are not responsible for delays caused by the carrier or by situations beyond our control (e.g. customs delays, holidays, bad weather, attempted deliveries, incorrect shipping addresses, etc.)
Duties & Taxes
Orders shipped outside Canada may be subject to customs import duties and/or taxes based on the destination country. If assessed, additional customs fees are the responsibility of the customer. We are unable to predict or control customs charges as they are levied by the destination country.
Snugabell™ Customer Satisfaction Policy
Your Warranty
All products displaying the PumpEase™ brand carry a 1 year warranty against defects in materials or workmanship.
Your 100% Money-Back Guarantee - an Overview
If for ANY reason you are not happy with your purchase, you may return or exchange it within 45 days of order date (30 days plus the maximum time it would take for your order to arrive), for a full refund (less shipping). Merchandise must be in resalable condition.
In the unlikely event that you receive damaged goods, or items that you did not order, please contact us to arrange the return shipment and we will credit you in full (including all shipping charges).
Download our Detailed Return Policy and Product Return Form. (213KB PDF) 
PLEASE NOTE: The Snugabell™ Customer Satisfaction Policy does not apply to items found in our On Sale section. Thank you.
FAQ
How long will it take for your PumpEase™ hands-free pumping support to arrive?
If you are in Canada, it will take 2-8 business days via Standard Shipping and 1-2 business days via Xpresspost. If you are in the USA, it will take 4-10 days via Air Mail and 3-5 business days via XPresspost USA. Please see Shipping for more information.
Why was my credit card declined? It is in good standing.
If you are from outside of Canada, your credit card may be blocked against international transactions. Please call the 1-800 number on the back of your credit card to double check and/or contact us for instructions to provide another credit card number.
What size should you choose if you are in-between two sizes on our chart?
We recommend choosing the smaller size if you are in-between two of our sizes.
What fabric are PumpEase™ hands-free pumping supports made from?
We exclusively use an 88% high-count polyester/12% spandex micro fiber tricot knit. This exceptional technical fabric delivers high-performance & durability, comfort & softness against the skin, ease of care, excellent stretch & memory, breathability, and quick-dry & wicking qualities.
Why do you need a PumpEase™ hands-free pumping support?
- you would like to multi-task (do other things while pumping)
- you are returning to work
- you want to donate to a Milk Bank
- you are adopting and want to induce lactation
- you need relief from frequent painful engorgement
- your baby has a medical condition, such as a cleft palate or tongue-tie
- your baby was born premature and is still in the hospital
- you have mastitis, milk stasis, a blocked duct or thrush
- you need to maintain your milk supply during a lapse in breastfeeding (e.g. travel, medication, hospitalization)
- your baby does not completely empty your breasts (tongue-tie, ineffective suck, latching problems)
- you want the freedom to be able to leave your baby with your partner or caregiver for a feeding
- your partner wants to feed, and therefore bond with, your baby
- you need to boost your milk production
- you have flat or inverted nipples (pumping can be helpful at drawing out the nipple)
- you gave birth to multiples
Why are PumpEase™ better than the other pumping apparatus on the market?
Flexibility - PumpEase™ can be worn over any nursing bra / cami /dress you choose or over nothing at all
Quality - PumpEase™ are made from a high-performance tricot knit providing exceptional comfort, stretch and memory, easy care, and quick-dry and wicking qualities
Innovation - PumpEase™ are designed with patent pending, "no-stitch" horn openings thus accommodating ALL makes and sizes of breast pump horns guaranteed
Durability - PumpEase™ have bartacks at each end of the horn openings for reinforcement - this is the same type of reinforcement stitching that you can find on your denim jeans
Accessibility - PumpEase™ have a hook and eye closure at center front so that you can easily put it on, take it off and adjust it for fuller or less full days
Design - PumpEase™ have no Velcro® which can catch-on and badly snag your other machine washables; Velcro® can also be very noisy when detaching it and if sleeping nearby, this could potentially wake your baby
Style - PumpEase™ are available in fun and fabulous prints! Why is it that when you become a mom, it's assumed that you no longer have any style?
Better for Baby - The bold graphics and colors of the PumpEase™ fabrics are stimulating to your baby if you pump on one side and nurse on the other. According to Dr. Sears, "The best way you as a parent can stimulate baby's vision is using black and white stripes or light and dark contrasting colors." So what about those nice soft pastels that used to be so popular in baby toys and nurseries? While these may look pretty to you, they do nothing visually for your baby. Research has proven that black and white contrasts register powerfully on baby's retina and send the strongest visual signals to baby's brain. Stronger signals mean more brain growth and faster visual development. Surround a baby with soft pastel colors, and you might as well be blindfolding him. Surround your baby with black and white or light and dark pictures, and watch your baby's eyes light up.
Size Range - PumpEase™ fit maternity/nursing bra sizes from 32AA to 48H
Shop Canadian - PumpEase™ are designed and manufactured with love in Canada by a Mompreneur with over 13 years experience in the apparel industry
How do you use your PumpEase™ hands-free pumping support?
Wrap PumpEase™ hands-free pumping support around your chest and fasten in the front over your nursing bra, nursing top (lower panels first) or over nothing at all. Insert the breast pump horns into the openings, centering over your nipples and start pumping. You will enjoy having both hands free for checking email, taking phone calls, banking online, writing thank you cards or tending to baby - all while pumping!
How do you care for your PumpEase™ hands-free pumping support?
machine wash warm, no bleach; hang to dry 
The Fitting Room
General Size Chart
Overbust Measurement Size Chart
Bust Point Size Chart
General Size Chart - use your maternity or nursing bra as a guideline
If you do not own a measuring tape or have one but "who the heck knows where it is", then click here to download our printable one. After you click the printer icon, please ensure that Page Scaling is set to "None" before clicking on "OK".
If this is your first baby, it is best to be fit for a nursing bra during the last month of pregnancy. This is approximately the same size you'll be once breastfeeding is established. Avoid being fit for a nursing bra in the first two weeks after giving birth, which is when most Moms are "fullest"; things level off once your body adjusts to your baby's demand. Your nursing bra should be comfortable on the middle hook when new.
Most women increase one band size and one cup size, but there are no guarantees. If you have had previous children (and can remember what size your nursing bra was!), usually you can use this as a guide for your current pregnancy.
PLEASE NOTE: If you are at all near the borders between sizes or between PumpEase™ Petite and PumpEase™, please proceed below to take an Overbust Measurement to confirm the size that you require.
Overbust Measurement Size Chart
It is estimated that 70-85% of women are wearing the wrong bra size. Therefore, if you are unsure that the bra you are currently wearing is the correct size or if you are in-between sizes and want to double-check which size of PumpEase™ to buy, please take a measurement over the largest part of your bust and refer to the chart below. Below is a video demonstrating the proper way to take an overbust measurement.
If you do not own a measuring tape or have one but "who the heck knows where it is", then click here to download our printable one. After you click the printer icon, please ensure that Page Scaling is set to "None" before clicking on "OK".
When taking this "overbust" measurement, please be standing in front of a mirror (or have a helper) so that you can be sure the measuring tape remains parallel to the floor (especially in the back where it will have a tendency to sag). Hold the tape snugly, however don't constrict your breasts. If you are still unsure which size of PumpEase™ to purchase, please email us with "sizing" in the subject line. We'd love to help!
PumpEase™ hands-free pumping support needn't be overly tight - it should, however, fit snugly enough so that it holds the horns in place during the pump's "rest" cycle. Think of when you are nursing - your baby's face is not pressed tight against your breast, is it? The suction of the pump does the work, not the pressure of the horns.
Bust Point Size Chart
We have had several requests from you for the measurements between the horn openings for each size of PumpEase™. And we are happy to oblige...
This is called the "bust point to bust point" measurement in the apparel industry and we know that it can range greatly from woman to woman. Just another way we make it easier for YOU to choose the correct size for your PumpEase™!
this product is Patent Pending
Snugabell™ Mom & Baby Gear Ltd © 2007−2010