Why You Should Wash Before You Wear

Monday, February 23rd, 2009

I know some people that wouldn't dream of wearing a newly purchased garment before washing it first and yet others that couldn't possibly wait that long and don the new piece immediately.  When prompted, the "have to wash it" crowd explain that they feel the garment is dirty until they wash it themselves.  I can understand that.  But there is another equally important reason to wash your garments before wearing them...

Have you ever had a piece of clothing "fall apart" the first time you washed it or even before you washed it?  An open seam; a hem that has let go; a loose button?  Yes?  Chances are you wore it without washing it first.  When you wash a garment, the threads that make up the stitching swell and their fibers "lock" together.  This makes the stitching more resilient to wear and tear and less likely to "slip" undone and open that seam or let that hem down.

So if having to mend brand new purchases annoys you as it does me, then wash before you wear!

This goes for your PumpEase™ too!  Your hands-free pumping support has bar tacks at opposite ends of the horn openings to reinforce the area of your PumpEase™ that will sustain the most wear and tear (from insertion and removal of your breast pump horns).  We want this stitching to be locked into place to give you the best performance possible from your purchase, therefore...
please wash your PumpEase™ before you "Pump Without the Frump!™"

So tell us what side of the fence you're on - the "wash before you wear" crowd or the "I can't wait" crowd!

Filed under: Customer Service by Wendy
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Little Black Dots on your PumpEase™

Friday, January 16th, 2009

If you ever find little black dots on your PumpEase™, don't fret!  These little black dots would be found near the horn openings - they are not dirt and they are not holes!  "Well then... what are they?" you ask.

During production, our manufacturer uses a felt pen to mark the location of the horn openings.  Normally drillholes (small holes in the fabric) are used for this type of marking in the factory, however we have opted for the felt pen to preserve the integrity of the fabric in light of the fact that the horn openings are one of the most important areas of our product.  This felt pen washes out in an instant!  If you touch it with water, it will "bleed" immediately and change to a purple color.  Dabbing it with (I use cold) water a few times, front and back, and then tamping with a paper towel removes the dot in its entirety.  Or you can just let your washing machine do all the work for you.

Just thought you'd like to know!  I will try to post some pictures of the infamous black dots soon!

Filed under: Customer Service by Wendy
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Great Customer Service - Part I

Saturday, March 15th, 2008

I’m a real stickler when it comes to customer service.  Sadly, more often than not, I am frustrated and shocked by the customer service (or perhaps I should say the lack thereof) that I receive these days.  However, I’d like to share a few delightful stories that have restored my belief that yes Wendy, there is a Santa, I mean, great customer service out there after all!

The first one that comes to mind is a lighting company by the name of Kichler.  The previous owner of our house had some lamp posts built, but had not gotten around to installing the carriage post lights and so they were included in the sale (in their boxes).  When we had our electrician install them, we were dismayed to find one of the finials missing.  I contacted my local Kichler retailer, however, they informed me that we couldn’t buy “just the finial”, but would have to buy the whole light ($200).  After mulling over this for a while, I decided to email the parent company.  The fellow I corresponded with told me that he would check if he could send me a finial.  He told me exactly when he would get back to me and that’s exactly when I heard from him.  He then told me that he unfortunately could not send me just the finial and in the same breath offered to send me an entire light FREE OF CHARGE - he even covered the shipping!  Of course I was ecstatic…. I would have been happy to get it wholesale!  I wasn’t even the original purchaser of the lighting (and he knew that).  But I tell you….I sure will buy Kichler lighting in the future!

Just telling you this story has exuded in me the same excited feeling that I had on that day and that was over 2 years ago!  This just goes to show that providing exceptional customer service is worth every cent of your money and every minute of your time.

Here at Snugabell Mom & Baby Gear we strive to provide the same exceptional customer service to each and every customer - the kind that takes your breath away and makes you say, “Wow!”

Stay tuned for another great customer service story….

Filed under: Customer Service by Wendy
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